Privacy Policy

Reddlix ("we," "us," or "our") is a Generative Engine Optimization (GEO) agency operating in the United Arab Emirates. We help businesses improve their visibility in AI-generated responses across platforms such as ChatGPT, Gemini, Claude, Perplexity, and others. For any questions about this Privacy Policy, you can contact us at info@reddlix.io.

We collect the following types of personal information: Email address — when you subscribe to our newsletter or updates through the footer of our website. Contact information — when you reach out to us via email (name, email address, and any information you voluntarily include in your message). Business information — when you engage with us as a client (company name, industry, website URL, and project-related details shared during onboarding). Payment information — when you purchase our services. Payments are processed securely through third-party providers (Stripe, PayPal, or bank transfer). We do not store your card details on our servers. We do not collect sensitive personal data such as health information, government ID numbers, or biometric data.

We use the information we collect to: — Send you updates, insights, and news about GEO and AI visibility (newsletter subscribers only). — Respond to your inquiries and provide client support. — Deliver and manage the services you have contracted with us. — Process payments and issue invoices. — Improve our website and services based on general usage patterns. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We process your personal data on the following legal bases: Consent — you have explicitly opted in to receive our newsletter by submitting your email address. Contractual necessity — we process your data to fulfill the services agreed upon in our client contracts. Legitimate interest — we may process limited data to respond to inquiries and improve our services, where our interests do not override your rights. You may withdraw your consent at any time by contacting us at info@reddlix.io.

Our website may use basic cookies necessary for the site to function correctly (e.g., session management). We do not currently use third-party advertising or behavioral tracking cookies. If we introduce analytics tools in the future, we will update this policy and request your consent where required.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy: Newsletter subscribers — until you unsubscribe or request deletion. Client data — for the duration of the contract and up to 5 years after its conclusion, as required for legal and accounting purposes. Inquiry data — up to 12 months after your last communication with us.

We use the following third-party services that may process your data: Stripe — for online payment processing. View their privacy policy at stripe.com/privacy. PayPal — for online payment processing. View their privacy policy at paypal.com/privacy. Cloudinary — for media hosting on our website. These providers are contractually required to protect your data and may not use it for their own marketing purposes.

Regardless of your location, we respect your right to: — Access the personal data we hold about you. — Request correction of inaccurate data. — Request deletion of your personal data ("right to be forgotten"). — Withdraw consent to email communications at any time. — Request a copy of your data in a portable format. To exercise any of these rights, email us at info@reddlix.io. We will respond within 30 days.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately at info@reddlix.io if you believe your data has been compromised.

Reddlix operates from the United Arab Emirates. If you are accessing our services from outside the UAE, your information may be transferred to and processed in the UAE. By using our services, you consent to this transfer. We ensure that any international transfers of personal data are handled with appropriate safeguards.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us at info@reddlix.io and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: Email: info@reddlix.io We aim to respond to all privacy-related inquiries within 30 days.